Access free student support here.

Queensland International Student Crisis Assistance Package

 

Last updated: 10:00AM Friday 29 May 2020

 

The Queensland Government has more than tripled its support for students, boosting its state-wide international education assistance and recovery package to $15 million.

As part of this package, an additional $10 million will now be made available to support international students experiencing severe financial hardship as a result of COVID-19.

Study Queensland recognises that many international students have lost their income and are feeling a heightened sense of anxiety being away from family during the pandemic, with many unable to travel home. The new funding complements a range of relief programs already introduced by the Queensland Government, universities, education and training providers and local communities to support students during this difficult time. 

 

Queensland International Student Crisis Assistance Grant

The Queensland Government is providing one-off financial grants of $500 to eligible international students in Queensland. 

 

You are NOT eligible:

If you are an international student at a university or TAFE Queensland, you are NOT eligible for the one-off grant. Please see information below and contact your institution to seek hardship support.  

 

You ARE eligible if you are:

  • Over 18.
  • Currently enrolled at a CRICOS registered education provider in Queensland that is:
    • ​Not a university based in or with a campus in Queensland. 
    • Not TAFE Queensland.
    • Not a primary or secondary school. 
  • Hold an international student visa to study at a Queensland education and training provider.
  • Currently living in Queensland.
  • Currently have $1500AUD or less in their bank account - with proof of transactions from 19 May 2020 onwards. 
  • Must have an Australian bank account.

​If you are applying, the information you provide must be true and accurate. If you are assessed as eligible, you will receive a one-off $500 payment to your Australian bank account. Please note, it could take 7-10 business days to receive this payment into your bank account. 

Before applying please check the Frequently Asked Questions below to make sure you upload the correct documentation.  

 

How to apply

Applications for the Queensland International Student Crisis Assistance Grant are through the Queensland Government Community Recovery Portal of the Department of Communities, Disability, Services and Seniors. Throughout the application process, you may see references to the Department of Communities, Disability Services and Seniors. 

 

APPLY HERE THROUGH THE COMMUNITY RECOVERY PORTAL

If you have any questions related to this, please email: StudyQLDISCrisisAssistance@communities.qld.gov.au

 

 

University and TAFE Queensland students

The Queensland Government is distributing funding to large education and training providers, to top up their financial hardship funds.

If you are an international student based at one of the institutions listed below and are experiencing financial hardship as a result of COVID-19, please contact your institution student support team. Your institution will undertake a process to assess your eligibility for financial support as well as other ways your student experience can be supported during this time. 

 

 

Other international student assistance

If you are ineligible, it is because you do not meet the requirements above.

If you are an international student in Queensland but do not seem to meet the criteria above – there is still help available for you.

Please contact a Queensland Student Hub to meet with a student support officer and discuss your needs. 

 

Frequently asked questions

 

Need more information about your application?

Email: StudyQLDISCrisisAssistance@communities.qld.gov.au

You MUST quote your reference number. 

 

Need more information about your application?

Please find additional languages here:

 

What documentation do I need to apply?

To apply, you must meet the eligibility criteria and provide all of following documents with your application:

  • A copy of your passport
    • Make sure the document is clear, your name and all information on the passport is visible
  • A copy of your Confirmation of Enrolment (CoE) at a Queensland CRICOS registered education and/or training provider
    • Please attach your most current CoE
    • Make sure the full document is visible
  • Proof of address (may be a utility or phone bill, student identification, employment payslip, overseas student health cover)
    • Make sure the full document is visible
    • Make sure your name and address in Queensland is visible
  • Proof of your current visa conditions (through a VEVO check).
    • Your VEVO check must be completed from 19 May 2020 onwards. Do not upload an old VEVO check.
    • To access VEVO please visit the Department of Home Affairs website
    • Save your VEVO check as a PDF document and attach it to your application.
  • A copy of the current balance in your bank account (attach an official bank statement or screenshot displaying your full name, current balance and transaction history from 19 May 2020 until time of application.)
    • Make sure the full document is visible
    • Make sure you show the balance and all transactions from 19 May 2020 onwards.
  • Please note: If you have already applied we will contact you about your application and documentation if we need further information.

 

I have already applied and have not heard back.

We are working to get an application outcome to you as soon as possible. Usually applications will take 7-10 business days to review. 

 

Did my application go through properly?

The system does not send an automated email when you complete your application. If you saw a screen that provided your reference number, then your application has been completed and is being reviewed. 

 

If I have already applied and think that I submitted the wrong documentation what happens?

  • You will be contacted by our client contact team if we need further information from you.

 

How many times can I apply?

  • Important: Please submit ONE application only per applicant.
  • If you submit multiple applications using different email addresses, it will take longer to process your application.

 

How do I do a VEVO check?

  • Your VEVO check must be completed from 19 May 2020 onwards. Do not upload an old VEVO check.
  • To access VEVO please visit the Department of Home Affairs website
  • Save your VEVO check as a PDF document and attach it to your application.

 

Is my institution eligible? 

You may be enrolled in an institution which offers courses all over Australia. If you are studying at the Queensland campus and meet the other eligibility criteria then you may be eligible. Please check again through the application portal to see if your institution is listed. We will continue to update this as we become aware of missing institutions. 

 

Am I eligible for a one-off $500 cash payment?

If you are an international student studying at a private education and training provider based in Queensland, you may be eligible for financial support. An individual is eligible if they meet the below:

  • Over 18 years of age.
  • Currently enrolled at a CRICOS registered education provider in Queensland that is:
    • not a university based in or with a campus in Queensland
    • not TAFE Queensland
    • not a primary or secondary school.
  • Hold an international student visa to study at a Queensland education and training provider.
  • Currently living in Queensland.
  • Currently have $1500 or less in their bank account – with proof of transactions from 19 May 2020 onwards.
  • Must have an Australian bank account.

 

How do I apply for the one-off $500 cash payment?

Details will be released soon. Please follow the Study Queensland Facebook page to be notified of when the portal is open.

 

Am I eligible to apply if I study at a university?

You are not eligible for the one-off $500 cash payment through the portal.

However, the Queensland Government is distributing funding to your university to top up their financial hardship funds.

If you are an international student based at one of the institutions listed below and are experiencing financial hardship as a result of COVID-19, please contact your institution student support team.

Your institution will undertake a process to assess your eligibility for financial support as well as other ways your student experience can be supported during this time.

Contact your institution if you study at:

  • Australian Catholic University  
  • Bond University 
  • Central Queensland University
  • Federation University
  • Griffith University
  • James Cook University 
  • Queensland University of Technology
  • Southern Cross University
  • Torrens University
  • University of Queensland 
  • University of Southern Queensland 
  • University of the Sunshine Coast

 

Am I eligible to apply if I study at TAFE Queensland?

You are not eligible for the one-off $500 cash payment through the portal.

However, the Queensland Government is distributing funding to TAFE Queensland to top up their financial hardship funds.

If you are an international student at TAFE Queensland and are experiencing financial hardship as a result of COVID-19, please contact TAFE Queensland’s student support team.

TAFE Queensland will undertake a process to assess your eligibility for financial support as well as other ways your student experience can be supported during this time.

 

Once I apply, how long until I can access the one-off payment?

We will process your application as quickly as possible. You will be notified if you are deemed eligible.

 

I am over 18 and study at high school in Queensland, can I apply?

Unfortunately, you are not eligible for the one-off payment. For international students enrolled at a primary or secondary school in Queensland, we encourage you to speak to your school about available support services.

 

How much is the one-off payment?

Eligible students will receive a one-off payment of $500.

 

How do I prove that I am experiencing financial hardship as a result of COVID-19?

You will be eligible if you meet all eligibility criteria. This includes a series of question to understand your current situation and supplying documentation as evidence. You must have $1500 or less in your bank account at the time of your application and you must show all transactions since 19 May 2020.

 

My family can no longer financially support me, can I apply for the one-off payment?

Yes. You are encouraged to apply if you think you meet all eligibility criteria.

 

Can I apply for the one-off payment if I have moved back to my home country but have kept studying online?

No, the one-off payment is only available if you reside in Queensland and are currently onshore in Queensland.

 

My partner and I are both international students and live at the same address. Am I able to apply for the one-off payment?

Yes. You are encouraged to apply if you think you meet all eligibility criteria. You must both individually meet the eligibility criteria.

 

Can I apply if I am an international student with a dependent child?

Yes, you can apply as an international student as long as you meet the eligibility criteria. Your child would only be eligible for a one-off payment if they individually meet the eligibly criteria. International school students are not eligible for this package.

 

When do applications open and close?

The state government is developing a new system to enable international student one-off payments. The portal will be open soon. Please follow the Study Queensland Facebook page to stay up to date regarding the portal opening.

Once the portal opens you are encouraged to apply as soon as possible. There is no closing date for applications, but the funding provided for the International Student Support Package is finite.

The funding is intended to support those most in need.

 

How long will it take to get the one-off payment?

Once you have submitted your application it will be processed as soon as possible. You will receive an email notification once your application has been assessed.

If you are in immediate need we encourage you to contact your institution or the Queensland Student Hub to be directed to other support services.

 

Can I apply more than once?

The is a limit of one payment per person.

 

Am I eligible for the one-off payment if I am on a temporary graduate (subclass) 485 visa?

Unfortunately, 485 visa holders are ineligible to apply. Please visit the Red Cross – you may be eligible for financial support if you are in immediate need as a result of COVID-19: https://www.redcross.org.au/get-help/help-for-migrants-in-transition

 

I need help now – who can I contact? 

If you are in need of immediate support, please contact your institution or the Queensland Student Hub.

 

 

Access free student support here.