Are you enquiring about the Queensland International Student Crisis Assistance Package?
The portal to apply for the Queensland International Student Crisis Assistance Grant is now open. Eligible students can apply through the Queensland Government's Community Recovery Portal here. You should only apply if you meet the eligibility criteria listed on the Study Queensland website here.
Please note, the Queensland Student Hub IS NOT the application portal for the Queensland International Student Crisis Assistance Grant.
Students that are not eligible for the Queensland International Student Crisis Assistance Package can access other support services online through the Queensland Student Hub. This support might include assistance with food vouchers, mental health support, crisis accommodation and other items. Students seeking this support should make an online appointment with a student support officer via the Queensland Student Hub - click the 'ACCESS STUDENT SUPPORT' button.
QUEENSLAND STUDENT HUB
The Queensland Student Hub is now online!
Students can now book virtual appointments with student support officers through the Queensland Student Hub.
The wider Queensland Student Hub Network has also transitioned to a virtual format with the Brisbane, Cairns and Gold Coast Student Hubs offering virtual support, events and activities - check the online operating hours of the hubs below.
HOW TO USE THE ONLINE QUEENSLAND STUDENT HUB
Step 1: Check your eligibility
Queensland Student Hub users must be:
Step 2: Complete a short enrolment process
To access the Queensland Student Hub, students are required to provide some personal details as part of a short enrolment process.
Step 3: Select a support service
The Queensland Student Hub offers both a ‘General Q&A chat’ and appointments with ‘Student Support Officers’ depending on your requirements.
Student support officers will work with students to identify support options. Students who have been assessed as being in significant hardship by the student support officers may be eligible for further assistance including financial support.
Financial support
Financial support is available for international students experiencing hardship as a result of being adversely impacted by the economic effects of COVID-19. Student support officers will make decisions in relation to support requirements for each student. In order to obtain financial support, students may be required to present the below documentation:
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identification: driver's license, Medicare card or passport
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valid student ID or confirmation of enrolment
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a copy of their OSHC
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a copy of their current student visa
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a copy of their rental agreement
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proof of utility bills: internet, electricity, mobile phone etc.
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bank account statements
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proof of employment
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evidence of being unemployed or a reduction of usual work hours due to COVID-19
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any other documents that evidence students requiring support
Operating hours
General Q&A chat
Monday to Friday 10am to 4pm
Are you looking to ask a quick general question? The General Q&A Chat is available Monday to Friday 10am to 4pm.
Student support officers
Monday to Friday 10am to 4pm
You can now book appointments with a Student Support Officer online. Your appointment can be held via the online chat, phone or video call – whichever option you are most comfortable with.
Out of hours student support
For support outside of 10am-4pm Monday to Friday, please call 1800QSTUDY, or for mental health support please call Lifeline on 13 11 14. Both hotlines offer 24/7 phone support.