Security of Information

The Queensland Government collects and manages personal information in accordance with the Information Privacy Act 2009.

Trade & Investment Queensland is committed to protecting your privacy by complying with the eleven Information Privacy Principles (IPPs) as detailed in the Act.

Trade and Investment Queensland will comply with the IPPs in relation to the collection, storage, use and disclosure of personal information, which you as a client may supply to us. We will only collect information if it is necessary for us to provide a service to you, or maintain our relationships with you. Any information we collect will not be used or disclosed other than for:

  • the purpose for which it was collected
  • the purpose that you would reasonably expect
  • the purpose required or permitted by law
  • the purpose authorised by you

Information collected on Trade and Investment Queensland websites

When you visit a Trade and Investment Queensland website, our web measurement tools and server logs record information for statistical purposes only, which may include:

  • the type of browser, computer platform and screen resolution you are using
  • the name of your internet service provider (ISP)  

Information collected also includes your traffic patterns through our site such as:

  • the date and time of your visit to the site
  • the pages you accessed and documents downloaded
  • the previous page you visited prior to accessing our sit
  • the referring web page.

Our web measurement software may use cookies when collecting this information.

No attempt is or will be made to identify your personal details except in the event of an investigation when a law enforcement agency may exercise a warrant to inspect our server logs and web measurement tools.  

How we treat emails

As a Queensland Government statutory body, any official e-mail correspondence sent to our site will be treated as a public record and will be retained as required by the Public Records Act 2002 and other relevant regulations.

Our website support staff may monitor e-mail messages however, your name and address details will not be added to a mailing list, nor will we disclose these details to a third party without your consent unless required by law to do so. Trade and Investment Queensland has introduced e-mail filtering software which results in any messages with inappropriate material being blocked. The system generates an automatic message advising the originator and addressee that the message has been blocked. 

Privacy complaints and reviews

If an individual believes that Study Queensland/Trade and Investment Queensland, or a member of its staff, has not dealt with their personal information in accordance with the Information Privacy Principles (IPPs), a complaint may be made to the Agency, or to the Queensland Government. The complaint must be in writing and set out what occurred and what the person considers is the breach of the IPPs. The complaint should be made as soon as possible after the incident and in any case within six months from the date when the breach was suspected to have occurred, and should include as much detail as possible about the incident.

A privacy complaint can be lodged by email to or through the Queensland Government Compliments/Complaints form.